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I’ve been doing a lot of thinking about ITIL and whether or not it is fit for purpose for DevOps. The logic I keep hearing goes like this – you shouldn’t confuse the ITIL approach with the implementation

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The discussion on ITIL vs. DevOps is a common one. There are many different views on the subject: some argue that ITIL and DevOps have different mindsets; some that they they are compatible

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ITIL is one of the most common frameworks for IT service maangement. However, questions and misunderstandings abound regarding this set of popular practices.

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Think about the last time you were in a foreign country and didn’t speak the native language. It’s exhausting and frustrating to not be able to express…

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The ITIL best practice framework, which is at the heart of many public sector organisations’ service management operations, is to gain a new qualification

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In the last 18 months or so, Service Integration and Management (SIAM) has become a hot and sometimes hyped topic in IT Service Management (ITSM) circles.