ITAMChannel is a hub of coverage for all the latest news and views within the IT Asset Management Industry

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We’ve all heard the question before: “Should we invest in an IT Service Management Tool?”

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Please join Enterprise Management Associates (EMA) and Hewlett-Packard as we discuss the future of IT Service Management (ITSM) based on research recently conducted by EMA.

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How’s this for an ambitious agenda: Cut costs, bolster security and improve end-user satisfaction. Each of those items is hard enough to address in isolation

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Have you ever changed or amended the source code of an IT Service Management (ITSM) solution? Perhaps to add features and functions that weren’t included in the “out-of-the-box” software?

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Robert Young, research manager for endpoint device and ITSM at International Data Corporation (IDC), believes that IT departments need a laser-like focus on service awareness. Young analyzes how the cloud, mobile, social and Big Data impact IT systems and services.

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T service management (ITSM) is never going to be the most exciting aspect of the technology world, despite the banners, beers and bikinis at industry events.

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CIOs are leading their organizations to greater efficiencies and improved user experiences through the increased use of IT Service Management (ITSM)

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Most of us live in a service-dominant economy, yet we still think about services in goods-dominant terms that emerged from the industrial revolution.

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Enterprise Management Associates (EMA), a leading IT and data management research and consulting firm, today released a new research report entitled…

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The Internet of Things (IoT) movement is a popular talking point across the IT and technology sector, and much of the focus has been on what…

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Research and Markets has announced the addition of the “Global ITSM Market 2014-2018” report to their offering.