We’ve all heard the question before: “Should we invest in an IT Service Management Tool?”
Please join Enterprise Management Associates (EMA) and Hewlett-Packard as we discuss the future of IT Service Management (ITSM) based on research recently conducted by EMA.
How’s this for an ambitious agenda: Cut costs, bolster security and improve end-user satisfaction. Each of those items is hard enough to address in isolation
Have you ever changed or amended the source code of an IT Service Management (ITSM) solution? Perhaps to add features and functions that weren’t included in the “out-of-the-box” software?
Robert Young, research manager for endpoint device and ITSM at International Data Corporation (IDC), believes that IT departments need a laser-like focus on service awareness. Young analyzes how the cloud, mobile, social and Big Data impact IT systems and services.
T service management (ITSM) is never going to be the most exciting aspect of the technology world, despite the banners, beers and bikinis at industry events.
CIOs are leading their organizations to greater efficiencies and improved user experiences through the increased use of IT Service Management (ITSM)
Most of us live in a service-dominant economy, yet we still think about services in goods-dominant terms that emerged from the industrial revolution.
Enterprise Management Associates (EMA), a leading IT and data management research and consulting firm, today released a new research report entitled…
The Internet of Things (IoT) movement is a popular talking point across the IT and technology sector, and much of the focus has been on what…
Research and Markets has announced the addition of the “Global ITSM Market 2014-2018” report to their offering.