Why focus on “agile” when implementing an ITSM solution? An agile implementation allows the solution room to “breathe” and develop into a capable and graceful end product that’s aligned with the customer’s specific needs.

By dividing the project into multiple, concurrent smaller projects, and by completing the development, testing, and requirements refinement for each stage independently, your implementation is able to embrace the change and flexibility required to produce the best results. Within this development methodology, here are three tips to make sure your implementation remains true to the “agile” approach.

SOURCE: cherwell.com