All things considered, it’s not really ITIL’s, the popular IT service management (ITSM) best practice framework’s, fault that it has been proclaimed the queen of all that’s authoritative in the ITSM world. Somewhere along the way, many of us have slipped up multiple times, and still misinterpret what ITIL really is.
- How can you be compliant to something that’s only guidance?
Think about it. Adopting a bunch of processes into the workplace doesn’t mean that you’re complying. Especially when you’re only “using” a few ideas that work for you. Which is ITIL’s purpose anyway. They are called “best” practices for a reason, albeit if only to guide you to use the right processes and improve your IT services. You don’t have to, or rather, can’t follow it to a T.