In previous blogs I outlined what “enterprise service management” is, what’s driving its growing adoption, along with the available benefits:

• The Perfect Storm Driving Enterprise Service Management
• 14 Benefits of Enterprise Service Management
• Enterprise Service Management – Not Just About ITSM Processes

You can’t help miss that enterprise service management is a hot topic in IT service management (ITSM) circles. While there’s a lot of talk right now – from ITSM tool vendors, consultancies, and enterprises – there’s little by way of freely-available best practice. Although it’s probably being a little too optimistic to expect universally accepted best practice at this point given that I am yet to see a universally-accepted definition of what enterprise service management is.

SOURCE: freshservice.com