Please join Enterprise Management Associates (EMA) and Hewlett-Packard as we discuss the future of IT Service Management (ITSM) based on research recently conducted by EMA.

Future ITSM trends covered include:

– Oirganzational dynamics
– Functional priorities
– Managing change
– Service catalog
– Self-service
– Move to agile
– Related best practices.

We will also look at how these trends interact and impact overall ITSM initiative success.

Attendees will also receive a complimentary copy of the written report.

When: 23rd July
Where: Webinar

SOURCE: informationweek.com