Please join Enterprise Management Associates (EMA) and Hewlett-Packard as we discuss the future of IT Service Management (ITSM) based on research recently conducted by EMA.
Future ITSM trends covered include:
– Oirganzational dynamics
– Functional priorities
– Managing change
– Service catalog
– Move to agile
– Related best practices.
We will also look at how these trends interact and impact overall ITSM initiative success.
Attendees will also receive a complimentary copy of the written report.
When: 23rd July