Morten is an experienced IT and communications consultant with several years of experience as advisor to large organizations and content manager in Scandinavia’s largest media intelligence companies.
Look under the hood. Here's why SCA is critical in the auto industry. SCA, software composition analysis, is an acronym that should be just as familiar within and important to the automotive industry as MPG or RPM. Today, vehicles are software platforms, hosting...
The current RFP (Request for Proposal) process is broken. It is not serving the customer, and it is not serving the vendor or service provider. Before discussing the shortcomings of current practices with respect to the RFP, we should say that laws and regulations...
In the following article, Jarod Greene, VP of Product Marketing at Cherwell Software and former Gartner IT service management (ITSM) industry analyst, discusses eight steps to achieve IT service management excellence. With more than 12 years of ITSM industry...
While Oracle’s business is built on great products, their success is equally due to their innovative support policies. These policies are often disadvantageous for customers because they can eliminate flexibility and the potential to reduce support spend in the...
Bring out the confetti! You did it! Your journey is complete and your ITSM vendor has been chosen. Let’s recap the steps you went through to get to this point: Look From Within You Must. You’re armed with your internal requirements. There’s clarity in which...
It might not be as cutting edge as The Minority Report, but the final IT service management (ITSM) solutions report is important. It’s the fun part! We promise! You’ve done the demo/trial and gathered your research. You’ve looked at each vendor’s ITSM implementation...
It’s not every day you find $21,000 lying around your office. And no, we’re not talking about fixing improper software licensing or avoiding a ransomware attack. We’re talking about your printers. When one organization took a closer look at its printers, it uncovered...
The long-running “Making Electronic Government Accountable by Yielding Tangible Efficiencies Act of 2016”, otherwise known as ‘MEGABYTE Act of 2016’ has been made law by the House of Representatives of the United States of America. The new law applies to all US...
Many organizations can cut spending on software by as much as 30 per cent with some basic software license optimization best practices. According to analyst Gartner, global software spending is set to hit $332bn this year, and the key to reducing software license...
One of the most common, yet easily avoidable compliance issues stems from a customer’s misunderstanding of how license requirements are assessed for the Application User metric by Oracle. Below are some quick wins for gaining some clarity on how Oracle measures its...
LANDESK, the global leader in user-centered IT management, today announced that it has been recognized as a champion in the IT Asset Management Vendor Landscape report by the Info-Tech Research Group. LANDESK’s inclusion as one of six champions underscores its...
As of July 31, 2016, Autodesk will no longer be selling perpetual licenses for Autodesk Design and Creation Suites. Autodesk is transitioning to subscription-based products, which offers customers a range of flexibility. Primarily, Autodesk is shifting to a cloud...
Red alert! IT software audits from software vendors are on the rise. Software vendors have developed an array of strategies and tactics to extract maximum possible revenue from their customers. These software vendors clearly gauge the customer maturity on their IT...
Oracle recently experienced a cloud capacity shortage that affected customers of its Infrastructure-as-a-Service and Exadata Database-as-a-Service, multiple sources familiar with the matter told CRN this week. Though it's not clear how many customers were affected, or...
Software is essential for almost any business. Globally, more is spent on software than on hardware — this year more than 320 billion Euros (£230bn), as calculated Gartner. Software Asset Management (ie: good, substantive management of your software) is by this...
Way too often the terms customize and configure are used interchangeably, especially when it comes to IT service management solutions. The sales pitch might be you can “easily” customize this, or that can “simply” be configured. But, the difference between these two...
GET YOUR ANGRY typing fingers at the ready because this week marks the return of the INQ debate.li We've already debated whether the cloud is fundamentally secure, whether the office is dead and, most recently, which is best: Android or iOS. Now we've recovered from...
Changing the layout of long and tedious software licensing agreements may not only make those agreements more understandable, but may even make the users like them more, according to Penn State researchers. Participants in a study found that end-user licensing...
What’s more relatable than having to work with an outdated process? It might have been a good idea back when your boss was at his first entry-level job, but times have changed, and it feels like everyone but your boss realizes that. That never happens in IT, right? IT...
Much like other vendors in the datacenter space, IBM has a comprehensive and complex set of rules governing the licensing of its software, designed to ensure that organizations pay according to the value that they are deemed to realize from the applications in use...
In my previous blog I discussed the business need for flexibility when resourcing datacenters and how changes to hardware can facilitate this. Utilizing virtualization technologies in the datacenter enables even greater flexibility. New virtual machines can be spun up...
Software audits have become an inevitability, but how ready are you to deal with one? As sure as there’s software, there’ll be audits. And given that software can account for more than a third of an organization’s IT spend, software auditing has become big business....
We attended the HDI Conference in Orlando last week. It was my first opportunity to attend HDI, and I was very interested in speaking with IT service personnel and hear about their present challenges. The Samanage booth provided me the opportunity to meet with people...
Oracle Enterprise License reporting seems straightforward. There are however a number of common issues, as listed in our whitepaper which can be found here. Misinterpretation – The most common issues related to Enterprise License reporting are caused by...
Last week, we talked about taking your service desk beyond IT to empower all of the departments in the enterprise. But we didn’t want to just leave you hanging — we wanted to give you some examples of unique services that you may be doing right now that can benefit...
The help desk can be a labor-intensive job with many redundant tasks. IT professionals are challenged with answering the same questions from an endless stream of users, and essentially reinventing the wheel, all day every day. How many times does a request for a...
The IT department is thought of as the customary service provider in the organization. From fixing something when it’s broken to reminding us all to update the software on our devices, they’re held to high standards based on the metrics of tickets that are closed and...
SoftwareONE is happy to announce the acquisition of House of Lync, a Microsoft Neptune partner. The agreement is aimed at expanding and supporting client demand of Microsoft’s Skype for Business throughout SoftwareONE’s North American client base. House of Lync, a...
Today we are seeing a trend across organisations experiencing major issues with generating value from their Software Asset Management (SAM) tool investment. Significant time, resources and funds have been assigned to deploying an enterprise-wide solution that is...
The recent Gartner report on how cutting software costs safely will have a positive impact on a firm’s bottom line is an interesting read and while we agree with many of their recommendations, it does raise a number of very important questions. In particular; the...
While companies like Red Hat have managed to make a fortune by offering an open source solution, other open source developers have struggled to monetize what is commonly viewed as "free." A Fair Source license could be a solution to help developers make money, while...
ManageEngine, the real-time IT management company, today announced the availability of performance monitoring for new big data platforms, such as Hadoop and Oracle Coherence, in Applications Manager, its application performance monitoring solution. The move enables IT...
Temenos has reported a total software licensing growth of 45% for 2015 on the back of new deals and acquisitions. In its 152-page “Annual Report and Accounts 2015”, the Swiss software vendor also revealed a rise in non-IFRS (International Financial Reporting...
…but it doesn’t have to be THAT hard! As anyone embarking on a Software Asset Management (SAM) program for the first time quickly learns, there’s really no such thing as “push-button SAM”. Sure, you can pay a services provider to take away some of the pain, especially...
Cloud computing is now commonplace in industry – nearly 90% of UK businesses are thought to use services such as UK2 VPS Cloud Hosting or access certain applications through a web browser. With large companies especially, often they will use more than one supplier....
Over the past few years, we’ve had many clients implement strategies to migrate their business applications to the cloud, and we understand why. Cloud offerings have a clear, crisp, and well-articulated value proposition — all the benefits of innovative technology...
On Thursday this week, I delivered a presentation at Service Manager Dag in Utrecht. My aim was to convince the service managers in attendance that cyber security isn't someone else's problem, so we looked at: The current threat landscape What does it mean for ITSM?...
For many years, Software Asset Management (SAM) was put on the shelf, gathering dust, and only when an organisation had an audit request was that layer of dust brushed off and Pandora’s Box opened. Finally though, this is starting to change. Over the last five years...
Reaping the full benefit of cloud and staying ahead of the competition requires organisations to embrace new cloud technologies, shift cloud focus as the industry evolves and make significant changes to their IT operating models. Sarah Lahav, CEO of IT service...
Replacing one laptop or tablet is easy enough, right? Sadly, as you might know all too well, it can turn into a multiday process that stunts productivity and extends downtime. In the past, replacing a laptop meant IT had to physically touch it to upload the latest...
IT Asset Management Software Market to Grow at a CAGR of 9.4% During The Period to 2020 One of the key factors contributing to this market growth is the increased need for ITAM cost reduction. The Global IT Asset Management Software market has also been witnessing the...
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