Let’s be honest, there are so many terms and acronyms in this industry that are easy to confuse. ITIL vs. ITSM? Incident vs. change vs. problem? CMBD? SLA? Okay. Take a deep breath and let’s get back to the fundamentals. There are two very important terms in our world: ITIL and ITSM. But, are they the same? Are they intertwined? How do they cross paths? Our minds are already spinning, let’s give them some clarification.
IT Service Management (ITSM)
ITSM is the strategic approach to managing information technology within your organization and delivering services to customers. You might be completely unaware of the term, yet if you have IT systems in your organizations, then you are nevertheless performing ITSM. Examples of ITSM: resolving incidents or disruptions to get your business back to fully functional, budgeting and carrying through organizational change, monitoring software compliance, or any other technical necessity your business needs. Sound familiar? We all do ITSM…even some of us not in IT.