Microsoft 365 is an increasingly popular, future-proof solution that makes it easier for employees to work and collaborate regardless of their location. It uses familiar applications within a cloud solution that’s available anytime, anywhere to make the cloud transition as simple as possible. For this reason, many organizations are planning an upgrade to Microsoft 365.

Despite Microsoft’s intentions of making Microsoft 365 simple to use for both administrators and users, many organizations are experiencing deployment challenges. It’s not necessarily easy to set up and properly utilize a diverse range of cloud solutions across your organization. There’s often difficulty with managing licenses as well as estimating subscription costs, and challenges with promoting adoption across the organization.

Although these roadblocks exist, Microsoft 365 still provides an amazing amount of utility and should be a component of most cloud transformation strategies. To make the best use of Microsoft 365, organizations need to keep a close eye on its adoption process and its ongoing usage. By following these Microsoft 365 best practices, your organization can find the key to this suite’s most common challenges.

Why Track Adoption and Usage for Microsoft 365?

There are many compelling reasons to track activity in your instances of Microsoft 365. On a basic level, it can be used to ensure that employees are being productive on the clock. However, the best reason to track adoption and usage in your Microsoft 365 deployment is to gain insight into how people are using Microsoft 365 services on a daily basis.

When productivity managers can quantify the impact that Microsoft 365 offers to employees, it can provide information that helps the entire organization. Let’s take a look at the benefits that can be realized through adoption and usage data:

    Enhanced Collaboration and Communication – With Microsoft 365, employees can access applications such as OneDrive and SharePoint to collaborate with each other. If the IT team tracks the usage of these applications, it’s simple to determine which documents are being shared on which programs. This can provide valuable insights into how employees work, while further securing your network from unsafe documents.

Right-Sizing Storage – If employees use programs like SharePoint or OneDrive, they will be utilizing Microsoft’s cloud storage. Unfortunately, the pricing structure for these services includes several tiers that may have limited storage space available. To pick the plan with the best value, IT teams must have the information required to estimate how much data storage will be needed.

Tracking Active Licenses – It’s important to know how many active licenses are being used by people in your organization, and where these licenses are deployed. Since each person with a license can install Microsoft 365 on up to five different devices – including personal devices – this visibility is very important. IT teams should have visibility into the cloud estate, and see how many license types are being used as well as how many users are assigned to each type of license. If these licenses are not accounted for, your organization may overpay for unused licenses or fall out of software compliance.

Reducing Upkeep – If your organization uses a variety of applications with similar purposes, it’s useful to see how often each team is using them. This will help determine which applications are favored within the organization and which applications are unpopular. This can help your organization eliminate unnecessary software.

Best Practices for Tracking Microsoft 365 Adoption and Usage

Organizations should be well-versed in the software and processes necessary for cloud management, or partner with experts that can provide guidance as needed. However, there are a few best practices that should be followed when tracking and assessing an organization’s adoption and usage of Microsoft 365: