Enterprises have hugely varying levels of customer satisfaction with the big software firms, according to a new report by IDC.
Citrix, VMWare and HP all managed to come top in more than one category across the eight surveyed, such as price and ROI, how easy they are to work with, clarity of licensing rules and transparency of usage and spend.
EMC was voted the easiest to work with, according to the IDC study, which surveyed 583 companies across a range of sectors on behalf of Flexera Software, the software licensing and compliance vendor.
Other factors assessed were how easy the vendors’ applications are to manage, if they support cloud migration, how often they conduct compliance audits and whether they ask clients to pay true-up fees.
The report studied the 12 biggest software companies, which represent about half of the global software market: Citrix, HP, Symantec, VMWare, EMC, Salesforce, CA, Microsoft, IBM, SAP, Adobe and Oracle (by order of how they were ranked on value for money).