In the digital age, the relationships between businesses and customers have drastically changed. The crucial differentiators are agility and customer experience delivered through interactions with customers.
At the same time, especially in the matured market, you cannot survive your competitors without transforming your business into the customer centric one where IT has more important roles than ever.
The Gartner Customer 360 Summit is designed to deepen your understanding about the disciplines and priorities of customer experience from a holistic, customer-centric perspective across all organizations; Sales, Marketing, Customer Services, Business Planning and IT. The key to success is how you interact intelligently with customers by using mobile, social, big data and advanced analytics.
Comprehensive Tracks and Sessions
The majority of the agenda is made up of Gartner analyst sessions — research-driven presentations that focus on the issues that matter most in IT today. Leveraging the latest research collected from organizations worldwide, analyst sessions provide real-world information that will help you make better decisions and drive more successful initiatives.
Our Agenda will feature comprehensive tracks to drill down on your hottest topics, with track sessions tagged to help you create a customized agenda based on your role, experience level and key focus.
When: 17th February 2015
Where: Tokyo, Japan