Historically, many Software Asset Management projects have failed to deliver value, in large part because they are reactionary in nature.
That is, an audit has just been completed and the “we never want to go through that again” attitude develops. Or, notice of an audit has been received and vendor management is looking for data to support a renewal negotiation, and IT is pressed for information to support the process.
The problem is two-fold. This hasn’t been IT’s most pressing problem and the information is scattered throughout the organization, including vendor management itself! Many times the data is in systems IT may not have access to such as those developing from shadow IT trends, or worse, in the hands of outsourcers.