How do you prove your SAM program is delivering benefits?
It’s a simple question, but one many SAM professionals still struggle to answer. While there’s no shortage of best practice advice and even an international standard, proving SAM effectiveness in the real world can be a challenge.
That’s partly because different organizations have different priorities and ways of measuring things; so despite there being documented SAM best practices, there’s always some level of interpretation that needs to be applied in order to identify and track metrics that make sense to your situation.
Just looking at SAM solution reports can sometimes be like trying to read the raw code of the ‘Matrix’ – to most of us it’s just a load of information with no immediate business value.