ITSM Automation and Intelligence Gains Deliver Self-Service Help to More Users

Cloud & Services Home IT Asset Management

by | April 26, 2016


The next BriefingsDirect IT support thought leadership discussion highlights how automation, self-service and big data analytics are combining to allow IT help desks to do more for less.

We’ll learn how automation and ITSM-driven insights endow help desk personnel with more knowledge and provide a single point of support for end users, regardless of their needs while still catering to their preferred method of help.

Here to share the latest on how IT support is advancing in the era of bring your own device (BYOD), cloud, and tight budgets, are three experts, David Blackeby, Program Solution Owner for Cloud Services at Sopra Steria, based in the UK; Diana Wosik, Group Program Manager at Sopra Steria, based in Poland, and Mark Laird, Group Technical Architect at Sopra Steria, based in the UK. The discussion is moderated by me, Dana Gardner, Principal Analyst at Interarbor Solutions.

Here are some excerpts…

SOURCE: it-director.com

0 Comments

Subscribe To Our Newsletter

Subscribe To Our Newsletter

ITAM Channel brings the best news and views from the ITAM industry. Sign up for the newsletter and get them straight to your inbox

You have Successfully Subscribed!