SAP’s new MD, Cormac Watters, has revealed that he “didn’t know about [licence] extension policies” when he joined the company, during a speech to the SAP UK and Ireland User Group conference in Birmingham today.
Watters’ confession reinforced a point made by chairman Philip Adams (pictured), who criticised SAP for poorly communicating its licence extension policies.
“Last year, SAP announced two [cloud and on-premise extension] policies that were designed to make it commercially attractive to adopt a new policy,” said Adams.
But according to a user group survey, “only 23 per cent of [users] had considered it to be more attractive, and only 10 per cent had done anything about it in the last 12 months”, he said.
While Adams acknowledged that “some uptake is better than none”, he urged users to “take the challenge back to SAP” and “tell them we need to be educated more in how these policies and services could help us adopt in the future”.