This masterclass, presented by distinguished ISO/IEC 20000 author and examiner Lynda Cooper, starts with an overview of ISO/IEC 20000, then explains the benefits of its implementation for the organisation and the pitfalls to look out for along the way.

Real life stories, group sessions to share experiences and plenty of time for questions will ensure that everyone learns as much as possible to go away and start work on implementing or improving their service management system.

When: 2nd December 2014
Where: ITSMF Main Office

Source: itsmf.co.uk