Microsoft Convergence Fuels Many CRM Innovations

IT Asset Management | 0 comments

by | March 18, 2015


At its Convergence 2015 Dynamics CRM user conference Monday, Microsoft announced several major product upgrades designed to make users more productive, mobile, social, and informed.

The spring release of Microsoft Dynamics CRM, expected by the end of the second quarter of the year, will deliver significant performance enhancements, deepen interoperability with Office 365, and, with new knowledge management enhancements, improve efficiency and collaboration. The release also introduces Microsoft Social Engagement, the latest update to Microsoft’s social monitoring tool designed to enable people to monitor and engage in the context of their Dynamics CRM and Office applications.

“We’re at the dawn of a new era of business systems,” said Satya Nadella, CEO of Microsoft, during his opening keynote before an audience of 12,000 people. “It’s an exciting time at Microsoft.”

Nadella outlined Microsoft’s business transformation, which he said is being driven by what its customers are doing to digitize their businesses.

“With all of this data, you will see a transformation of business,” he stated. “Every business will become a software business.”

SOURCE: destinationcrm.com

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