Oracle recently experienced a cloud capacity shortage that affected customers of its Infrastructure-as-a-Service and Exadata Database-as-a-Service, multiple sources familiar with the matter told CRN this week.

Though it’s not clear how many customers were affected, or whether the capacity issues are ongoing, the sources said some large customers were unable to redeem their “cloud credits” — licenses redeemable for Oracle cloud services that are increasingly being included in large deals — before they expired at the end of May.

“When the expiration came up on one of my client’s cloud credits, and they wanted to exercise them, Oracle told them they shouldn’t have waited until the last minute,” said one Oracle partner, who didn’t want to be named to protect his relationship with the vendor.

SOURCE: crn.com