As we’ve covered in our previous blogs in this series, Gartner is forecasting that by next year, 75 percent of all businesses will have adopted this process. Bimodal IT keeps two styles of production in place, working together in harmony towards your business goals:

• The more linear Mode 1 emphasizes stability and accuracy
• Mode 2 is nonlinear and thrives on agility and “learning through iteration”

But while many businesses may try, only half on average will succeed.

We’ve covered the possible obstacles you may encounter in your service desk, and now we’ll take a look at another important area that Gartner has identified as a possible barrier that could prevent you from successful implementation: Your information management.

SOURCE: samanage.com