I’ve been doing a lot of thinking about ITIL and whether or not it is fit for purpose for DevOps. The logic I keep hearing goes like this – you shouldn’t confuse the ITIL approach with the implementation
The discussion on ITIL vs. DevOps is a common one. There are many different views on the subject: some argue that ITIL and DevOps have different mindsets; some that they they are compatible
ITIL is one of the most common frameworks for IT service maangement. However, questions and misunderstandings abound regarding this set of popular practices.
Think about the last time you were in a foreign country and didn’t speak the native language. It’s exhausting and frustrating to not be able to express…
The ITIL best practice framework, which is at the heart of many public sector organisations’ service management operations, is to gain a new qualification
In the last 18 months or so, Service Integration and Management (SIAM) has become a hot and sometimes hyped topic in IT Service Management (ITSM) circles.